Terms of Use and Privacy Policy
By browsing the Organic Gold website, certain personal data may be processed.
We are committed to ensuring the security of your personal data. The purpose of this document is to help you, the user, understand our data protection practices by describing what information we collect, how we use it, and how we share it.
Each time you provide personal information, it will be processed in accordance with this Policy. We constantly strive to keep your data accurate and secure.
We recommend that you read this document carefully, which describes how the personal information provided to access our site and use our services is processed.
Last modified:
April 23, 2025.
CONTACT US
You can contact us by sending a message via WhatsApp to +33 6 61 40 45 86. The response time is 2 (two) business days.
WHAT TYPE OF INFORMATION IS COLLECTED AND/OR REQUESTED ON OUR SITE
We collect certain information when the user, owner of personal data or Siret, accesses our site or uses the available forms. The information is collected to offer the best possible experience, especially when the user provides their data during registration and/or creation of an account on our site and application, and/or during a product purchase.
The information allows us to maintain an open communication channel, with quick and accurate responses.
The site may contain areas with free content as well as areas and/or services with restricted access. To access certain content and/or services, the user may be asked to register by creating a profile with a username and password and/or by providing certain personal data, such as: full name, address, e-mail, etc. Other registration data may be requested as needed.
The user is responsible for the accuracy and veracity of the data provided, acknowledging that any inconsistency may lead to the inability to access content. The user is also responsible for the confidentiality of their username and password, their use being personal and non-transferable.
We also collect information when the user exchanges a product, purchases a product/service on the site or application, creates an account and provides their data, places an order, picks up a product in store, interacts with customer service, participates in surveys or marketing promotions, etc. The information requested may include: full name, email, date of birth, gender, billing/delivery address, phone number, and credit card data (if this payment method is chosen).
In addition, certain information may be collected automatically through the use of cookies, during interactions with our site, ads, partner emails, or other content.
Geolocation data may also be collected when accessing via a mobile device.
We retain your data for as long as necessary to provide our services, send offers or newsletters, and promote our partnerships.
If email deliveries fail, your data will remain secure on our servers until its intended use is finalized.
Indirect data collection is done automatically via browser cookies, third-party tools (Google Analytics or similar), or plugins through the user's browser.
Users can restrict the use of cookies or browse in incognito mode via their browser settings, although this may affect the browsing experience.
Generally, plugins are attached to the site and do not allow personal identification of the user. Automatically collected data includes an anonymous identifier, IP, type of device used, date and time of browsing, country of origin, among others.
Search engines (e.g., Google) and social networks (e.g., Facebook, Instagram) may also use cookie collection tools to personalize the ads seen. Being exposed to similar ads does not mean that the user is identified.
WHY IS THIS INFORMATION COLLECTED
The personal data provided enables quick and effective communication, aiming to improve the user experience and the use of our services/products.
Our objectives include, but are not limited to:
Delivery of acquired products or services;
Order status tracking;
Coordination with partners for delivery or provision of services;
Management of product exchanges;
Improvement of the shopping experience;
Analysis and market research;
Sending service communications and personalized offers.
Geolocation information also allows us to offer personalized content such as ads or search results. Most mobile devices allow location services to be disabled.
HOW IS THE INFORMATION USED
We use the information to:
Provide the services offered;
Ensure communication;
Promote our events and partnerships;
Send newsletters and marketing emails (with consent).
We do not process data related to offenses, criminal or terrorist organizations.
Personal data of children under 18 years of age is not collected without parental consent. If such data is received, it will be immediately deleted.
SHARING OF INFORMATION
With the exception of cookies (see specific section), we do not share your data with third parties, except with technology and logistics infrastructure providers (e.g., payment companies, data storage) or when legally required.
For sending newsletters or commercial contacts, we may use sending tools such as Dinamize, SharpSpring or similar.
The site is hosted on secure servers of recognized providers.
Please note: when using links to other sites or interacting with third-party services, our Privacy Policies no longer apply. We recommend that you consult the policies of the third-party sites visited.
DATA SUBJECT RIGHTS
You can request at any time:
Confirmation of the processing of your data;
Correction of your data;
Deletion of your personal data.
To do so, send a message via WhatsApp to +33 6 61 40 45 86.
The response time is 2 (two) business days.
In case of legal or regulatory obligations, or for the protection of potential legal actions, your data will not be deleted, but their processing will be maintained according to the legal bases in force.
DATA SUBJECT RIGHTS
You can at any time request confirmation of the processing of your data, as well as the correction or deletion of your personal data, by contacting us via WhatsApp at +33 6 61 40 45 86. The response time is 2 (two) business days.
In case of legal or regulatory obligations, protection in view of potential future legal actions, or for the continuity of the services offered, your personal data will not be deleted, and their processing will be maintained in accordance with the legal bases mentioned and the purposes set out in this Privacy Policy and other complementary documents.
INFORMATION SECURITY
We are always concerned about the security of our customers and users of our site. Our data is stored on servers of companies also committed to security, having undergone control audits and certified high levels of information protection.
Only authorized personnel have access to the personal data we process, thus ensuring the confidentiality of data subjects' data.
All available technology cannot guarantee absolute protection against attacks or unauthorized access. In the event of a data breach or leak affecting confidentiality, we will inform affected users within a reasonable timeframe, specifying the affected data and the measures taken to remedy the situation.
To ensure the security and protection of your personal data provided during registration or purchases, your login credentials and passwords should never be shared with third parties.
COOKIES AND SIMILAR TECHNOLOGIES
Our site uses cookies(*) – from PHP cookies to those provided by Google Analytics – to track visitor interactions, and may record information such as visit time, frequency of visits to the site, or visitor origin.
*Cookie: a file placed on your computer to track your movements on the site, including pages visited and ads viewed. Cookies do not store personal information without your consent and do not collect information already stored on your computer.
Browsers do not allow cookies to be shared between different domains.
We also use the Google Analytics tool to measure our site's audience and continuously improve the content offered to our users and customers. This tool has its own Terms of Use and Privacy Policy, accessible via the provided link.
In addition, we use PHP cookies by default, created to generate a unique user session ID, serving to identify whether a visitor returns to our site and/or through which channel they were directed.
It is also possible that cookies are indirectly created due to third-party services available on our site, automatically collecting general browsing information to improve the user experience.
You can refuse the use of cookies at any time by disabling this function in your browser settings. However, this may limit some functionalities of our site.
PRIVACY POLICY UPDATE
We reserve the right to modify this privacy policy at any time, particularly to comply with any legislative changes, regulatory requirements, or operational needs.
In case of substantial modification, both versions (old and updated) will be available on our site for comparison.
